Last post by Jaron - February 14, 2019, 10:59:06 am
A couple ways to prevent burn out is to keep the tip of the torch just inside the burn chamber when initially lighting. There is no need to put the burning torch right up against the burn basket and pellets. Doing this gets the burn basket steel bright red and compromises the durability of the metal.
In addition, aim the torch flame down under the pellets in the basket not at the pellets. You aim under to primarily to heat up the pipe and initiate the draft while also lighting only the very bottom pellets in the basket.
Besides this, make sure the pellets are not building up on the secondary burn plate and smoldering the burn basket in a pile of pellets.
Last post by Jaron - February 14, 2019, 10:44:10 am
We try all different pellets. We recently bought a pallet of Olympus pellets and they seem to burn hotter and longer than others with minimal ash buildup. If your pellet specs match you probably found some good pellets.
Last post by Jaron - February 13, 2019, 05:29:36 pm
My name is Jaron. I work at Smokey's Stoves. This forum was created to help the Wiseway Community come together.
Smokey's is the original dealer for the Wiseway Pellet Stove as such we field many questions everyday from users all over the world. This forum was created to help folks get their Wiseway questions answered in a timely and crowd-sourced manner.
Feel free to join and make this a great place for others!